Shipping And Refund

Shipping, Returns & Refund Policy – Ruhani Jewels

At Ruhani Jewels, we aim to provide a smooth and transparent shopping experience. Please read our policy carefully before placing an order.

1. Order Processing

  • Orders are processed within 1–3 business days after confirmation.

  • Orders are not processed on Sundays or public holidays.

2. Shipping & Delivery

  • Estimated delivery time: 5–10 business days depending on your location.

  • Shipping charges (if applicable) will be displayed at checkout.

  • Once your order is shipped, tracking details will be shared via email.

3. Delays in Delivery

  • Delivery may be delayed due to unforeseen circumstances such as logistics issues, weather conditions, or high demand.

  • Ruhani Jewels is not liable for delays caused by courier partners.

4. Incorrect Address

  • Customers must provide accurate shipping details.

  • We are not responsible for orders delivered to incorrect addresses provided by the customer.

5. Returns Policy

We accept returns only under the following conditions:

  • Product is damaged, defective, or incorrect

  • Return request is raised within 7 days of delivery

Conditions:

  • Item must be unused and in original packaging

  • Proof of purchase required

  • Unboxing video may be required for verification

6. Non-Returnable Items

  • Used or worn products

  • Products damaged after delivery

  • Items purchased during sale/clearance (if applicable)

7. Refund Process

  • Once the returned product is received and inspected, we will notify you regarding approval.

  • If approved, the refund will be processed within 5–7 business days.

  • Refunds will be credited to the original payment method.

8. Exchange Policy

  • We only offer replacements for damaged, defective, or incorrect products.

  • Exchanges are subject to product availability.

9. Contact for Support

For any shipping, return, or refund queries, contact us:

Email: ruhanijewels92@gmail.com

We aim to respond within 24–48 hours.